HR Operations
The back-office machinery of your people function, run for you.
Payroll, benefits administration, onboarding, lifecycle changes, and employee data hygiene operated from our delivery centers under SLA.
What this is
HR Operations is the work that has to happen every pay cycle, every new hire, every promotion, every termination. We run it so your HR business partners can focus on the people work, not the paperwork.
What we deliver
The work, itemized.
- 01
Payroll processing across W-2, 1099, PAYE, IR35, and local variants
- 02
Benefits administration including enrollment and life events
- 03
Onboarding workflows from offer signed to day-one ready
- 04
Employee lifecycle changes: promotions, transfers, terminations, exits
- 05
Compliance reporting across multiple jurisdictions
Who it is for
Mid-market employers with 500 to 5,000 employees who have outgrown a single HRIS administrator and are not yet ready to build a full HR Shared Services Center.
Тип взаимодействия
- MSP
- Аутсорсинг-команда
- Встроенный RPO
How the engagement runs
What we own. What you own. What you get back.
01
Discovery and audit
- We own
- Process mapping, control inventory, gap analysis
- You own
- Access to current HRIS, payroll runs, employee data
- Duration
- 2 to 3 weeks
- Deliverable
- Current-state map and prioritized improvement list
02
Migration plan
- We own
- Cutover plan, parallel-run schedule, exception handling
- You own
- Sign-off on cutover dates and stakeholder communication
- Duration
- 1 to 2 weeks
- Deliverable
- Approved migration plan with named owners and dates
03
Process documentation
- We own
- Standard operating procedures, escalation paths, RACI
- You own
- Review and approval of the documented process
- Duration
- 2 to 4 weeks in parallel with operations
- Deliverable
- Versioned SOPs in your knowledge base
04
Cutover
- We own
- Live operations, exception logging, daily standup
- You own
- Stakeholder communication, approval of any deviations
- Duration
- Two payroll cycles in parallel-run mode
- Deliverable
- Stable operations after parallel-run sign-off
05
Steady-state operations
- We own
- Continuous execution against SLAs, monthly metrics
- You own
- Quarterly business review, scope changes
- Duration
- Continuous
- Deliverable
- Monthly SLA report and quarterly business review
Recent engagement
Cut payroll error rate from 3.2% to 0.4% in six months.
A 1,800-employee specialty retailer was running payroll across three states and four pay groups with persistent error rates and late reissues. We took over payroll processing and benefits administration, standardized the close calendar, and built monthly reconciliation. Error rate dropped from 3.2% to 0.4% within six months.
- Payroll error rate
- 3.2% to 0.4%
- Time to stable state
- 6 months
- Late reissues in months 4-6
- 0
FAQ
Questions buyers ask.
Do you work with our existing HRIS?
Yes. Workday, ADP Workforce Now, BambooHR, Rippling, Gusto, and Paychex are standard. Other systems on request.
What about data residency?
Employee data stays in your HRIS. Our operators access via your tenant under your IAM controls. We do not export PII to our environment unless contractually required.
How do you handle multi-country payroll?
We partner with in-country payroll providers in jurisdictions where local registration is required, and operate directly where statutory rules allow. Either way, you get a single point of contact and a unified monthly close.
What happens if we have a payroll issue mid-cycle?
Defined escalation path with a 4-hour response SLA for severity-one issues, 24-hour for severity-two. Issue log and root-cause analysis published monthly.
Can you support our HRBPs during open enrollment?
Yes. Open enrollment is a temporary capacity surge most teams handle badly. We pre-scale headcount for the window and demobilize after.
Related services
Pair this with.
Compliance Ops
Regulatory work runs on a clock. We are on the clock.
KYC, AML, audit support, SOX testing, vendor due diligence, and regulatory reporting operations staffed from our delivery centers. Daily SLAs, monthly metrics.
Customer Support
Voice, chat, email, and tier-1 to tier-3 support at scale.
Dedicated CX teams operating from our delivery centers with time-zone coverage matched to your customer base. 24/7 capable.
Outsourced HR Operations. Built to your scope.
Send us the brief. We respond within 48 hours with a worked plan, an indicative price, and a named team.